Agilence Earns 4th Consecutive Customer Service Department of the Year Award

For the fourth consecutive year, Agilence has been recognized for their outstanding customer service with a Silver Stevie® Award for Customer Service Department of the Year. Agilence is a leading SaaS provider of data management and analytics focused on grocery, retail, and fast casual restaurants.

Catherine Penizotto
Catherine Penizotto

“In such a turbulent year when so many of our customers have struggled, it was our priority to do any and everything we could to help them through,” said Catherine Penizotto, vice president of customer success at Agilence. “To have those efforts recognized with such a prestigious award is truly an honor.”

Judges commended the Agilence team for their outstanding performance stating, “This nomination shows great focus on customer care with great results.” Accomplishments noted in the nomination include a customer satisfaction score of 96.3 percent, a 78 percent reduction in case resolution time, a 25 percent faster response time compared to the previous year, and a training satisfaction score of 96 percent. Efforts to maximize customer value through additional training, expanded use, and support of digital transformation efforts were also reflected in this recognition.

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Russ Hawkins
Russ Hawkins

“Customer success is critical and central to our business strategy,” said Russ Hawkins, president & CEO of Agilence. “Receiving this award four years in a row is a testament to that fact and a reflection of our commitment to providing excellent service to each and every one of our customers, day in and day out.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Learn more about the Stevie Awards for Sales & Customer Service at

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