Tag: refund fraud
By John Wilson
If connectivity in today’s digital world represents “everything,” then surely the opposite must be true of disconnectivity.
As we immerse ourselves in the 21st century and the Internet of Things—the symbiosis between design and device—and live our lives according to the new laws of online and omni-channel retailing that are but Read More
When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was hard to study this subject then, since few retailers Read More
There have been news stories and lawsuits recently focusing attention on long-simmering complaints about the treatment of minorities by large retailers (see: Giant Tiger; Ferragamo). What can organizations do to avoid claims of racial profiling in retail stores?
To start, retailers should have clearly defined and articulated policies against racial profiling Read More
Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?
The first step Read More
By Matt Lincoln
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
Within the past couple of decades, however, retailers have identified the growing Read More