Loss prevention associates are measured and evaluated against the organization’s expectations in a variety of areas. LP managers are ranked based on shrinkage numbers, cash handling in the store, internal and external apprehensions, plus asset recovery, to mention but a few. Many of these tasks are easily measured, while others are Read More
Employee Theft in the retail industry, also commonly referred to as internal theft, occurs when an individual steals from the company where they are currently employed. While other types of retail theft often garner more attention, employee theft typically causes the most damage to retailers on an annual basis, carrying the greatest financial loss and a substantial impact on the business.
In most situations, retail customers only have access to merchandise on the selling floor—which is protected by the sales team, loss prevention personnel, and various anti-theft systems and controls. Employees, however, have greater access to more systems, more products and more areas of the store than customers. They have access to merchandise in the stockrooms, receiving, or shipping areas where CCTV surveillance, EAS tags and other anti-theft devices may be less effective.
Find out where the real threat to your company lies by reading this FREE Special Report, Employee Theft: Statistics, Interviewing Techniques and Tips to Optimize your Employee Theft Policy.
They may also have access to cash from customers, register drawers, or the cash office. Those with access to the POS register system may be provided with ample means for other theft and fraud issues. Employees know the store team members, learn their habits, follow their schedules, and can take additional measures to avoid detection. Simply stated, employees have a much greater opportunity to steal. As a result, employee theft can affect a business much more quickly and to a significantly greater extent than most external theft incidents.
Employee theft incidents can occur in a variety of different ways. Theft of merchandise, cash and cash equivalents, product consumption, theft of equipment and theft of services are some of the more common issues. Yet as varied as the types of theft may be, there are even more different methods of theft that can used by employees to steal from their companies; only limited by the creativity of the individual and the opportunities that are presented. There are also a variety of reasons that can lead employees to make the ill-advised decision to steal. Personal issues, financial problems, peer pressure, drug and related dependencies, and coercion are just a few.
Most employees are honest and hard-working people with honorable intentions. However, when employee theft issues occur, it can lead to significant concerns that can impact the store in many ways, reaching far beyond the financial losses caused to the company. It impacts retail sales. It impacts retail shrink. It impacts the company brand and reputation. It also impacts all of the hard working associates who give their best each and every day.
The harm from employee theft grows as the value of property increases. For example, the FBI says a vice president of product development at Tiffany & Co. systematically stole $1.3 million worth of jewelry from the company, checking out jewelry to show to potential buyers or for other marketing purposes Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, discussing the importance of withholding key evidence during an interview or interrogation.
The term “withholding” really means keeping the information within the investigative resources, meaning you (and maybe your witness) is aware of Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing the effect of an interviewer becoming agitated or aggravated during an interview or interrogation.
David uses a supply and demand analogy to show how this can potentially impact the confession. If an Read More
Take a moment to think about a time when you did something wrong. Do you remember the person who confronted you about it? Did you tell them the truth? How did you decide what information to share? Compassion can be an important component to assist people when they decide to Read More
August 7, 2017 | David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP | Employee Theft
I forgot my keys somewhere. I know I had them just a few minutes ago, and they were right here in my pocket. I locked the door and then—I’m sure they were in my pocket. It wouldn’t be so bad, but the spare key was on the ring because I Read More
This week’s International Association of Interviewers interview and interrogation training tip, provided by Wicklander-Zulawski, has Wayne Hoover, CFI looking at the Soft Accusation Assumptive Question during an interview.
Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of the Week: Take the Read More
Few core competencies are as important to senior loss prevention executives as a proficiency in theft investigations. Whether it is knowing when to initiate an investigation, how to proceed with an investigation, or what to do with the investigative findings, most retail companies look to their senior LP executive for expert guidance.
Obviously, developing a proficiency Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, discussing the use of props—or any other kind of evidence—during an interview or interrogation.
Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of Read More
In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”
Watch the video, then let us know what topics you’d like to Read More