Regardless of the protective progress retailers and solutions providers are making, thieves are still carrying off billions of dollars’ worth of goods annually. While merchandise loss costs retailers huge amounts of money, theft-driven product out-of-stocks, and sometimes locked-up goods, it also deters sales to good customers. Happy, buying customers are
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Articles by Read Hayes, PhD, CPP
Two US retail chains participated in an extensive study of how to select individuals most likely to win as in-store loss prevention specialists (store detectives or “SDs”). The report is based on a very rigorous job domain and performance analysis process and should also provide practical input for retailers. Following
Before starting an incision, confirm the patient’s identity. Clearly mark the exact surgical site. Ask about allergies. Discuss any anticipated blood loss. Introduce yourself by name. Know your fellow surgical team members. These are some of the nineteen tasks on the World Health Organization (WHO) Surgical Safety Checklist, a short
The loss prevention/asset protection industry is full of hard-chargers—individuals striving to get better, to excel at what they do, to make a difference. But increasing loss, crime, and intense retail competition mean we need to continue to get even better.
And the LP industry has really responded over the last years
Judgment is everything for a loss prevention decision-maker. Good choices are a lot easier with good information—hence the Loss Prevention Research Council’s aim towards evidence-based loss prevention.
In earlier columns, I’ve discussed how critical it is to accurately diagnose the causes and dynamics of a problem to properly treat it using
Here’s how one shoplifter assesses risk. “First things first—you want to know if they got what you want. The second factor is the risk involvement. The risk involvement will be security times cameras times employees times space times [other] customers. Those are the five factors you’re going to have. Why?
Regardless of what your company sells, where you sell it, or your total store count, you as a loss prevention or asset protection professional must win. Life safety, frightened customers and team members, dangerously low margins, and liability are some of your business risks. Violence, theft, fraud, and even poor
Every living person generates signals, signatures, and noise, if you will. As we move through time and space, we shed DNA, talk on phones, travel, register for, apply for, and purchase things—all the while texting, emailing, tweeting, posting, and so on.
This biological and digital exhaust and our literal and
This may sound controversial, but it’s been my observation that over the years that loss prevention professionals are behavioral experts first and technicians second. LP decision-makers should strive to deploy countermeasures that effectively convince criminals not to attempt or commit a crime.
To cost-effectively do this without harming the customer experience,
We always want to win, not just execute. In fact, we must win. When LP loses, life safety, brand image, and financial performance are all at risk. At the Loss Prevention Research Council (LPRC) and University of Florida (UF), that’s our mandate, to support LP/AP success through process and people