About the Author

Nathaniel Fry and Robert Rice

Nathaniel Fry is a partner with IBM Business Consulting Services focusing on utilizing innovation to improve the sales and profit performance for retailers. He has thirty years experience in helping retailers successfully improve their performance.

Robert Rice is the director of loss prevention operations and risk management at Office Depot. Prior to his current tenure, he was director of loss prevention for several years at Nike, Inc. Rice has almost twenty-five years of retail experience in loss prevention, finance, store operations, inventory control, internal audit, store field management, and alarm monitoring management.

Articles by Nathaniel Fry and Robert Rice

Consider These Pros and Cons before Implementing Remote Video Surveillance

Retail Security

Consider These Pros and Cons before Implementing Remote Video Surveillance

Remote video surveillance enables the reallocation of loss prevention personnel from low-activity locations without the elimination of loss prevention coverage and oversight. This not only increases the effectiveness of LP associates, but also increases overall job satisfaction, which reduces turnover, lost time, and recruiting, hiring, and training costs.

Loss prevention personnel