Common flashpoints for retail conflict and violence include confronting suspected thieves, refusing sales, and dealing with antisocial behavior. Nothing new here, but the prevalence of each appears to be increasing.
Long before a retailer opens shop in a far-flung destination, key personnel will need to make repeated travel to those locations. Keeping them safe during those excursions is a legitimate concern. This post offers some business travel safety tips for retail ops and LP pros on the go.
A review of one recent mass shooting incident suggested some valuable questions that a retailer can ask to identify potential flaws in its procedures for handling potentially dangerous store associates.
Retail mergers and acquisitions have the cumulative affect of raising the bar for top LP and security executives, suggests David Lammert, president of Pinnacle Placements, an executive search firm specializing in the security profession.