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Using Stores to Enhance the Customer Experience Is an Opportunity—But Online Transactions Come with...

"There has been a measure of handwringing over the challenge of having retail stores act as fulfillment and processing centers for online transactions, but...
counterfeit merchandise

CASE STUDY: Putting the Brakes on Counterfeit Merchandise

“The little blue box is very important—it is our reputation, it is our brand. When people sell counterfeit blue boxes with fake jewelry, it tarnishes the brand,” said Tiffany & Co.'s Charles Olschanski.

Fraud Still Retailers’ Top Payment Issue Despite EMV

Three years after the switch to new chip-based credit and debit cards, a study released recently by the National Retail Federation and Forrester says...
Employee Theft Prevention, employee stealing, workplace theft prevention

5 Ways Employees Are Stealing from Your Stores Right Now

Implementing targeted theft-deterrent strategies depends on consistent record-keeping, organization, and pattern recognition. A data-driven incident management process is the only way to keep pace with an extremely adaptable foe.
Confessions of a Forensic Interviewer

A New Reality

Following are a few article summaries that can provide you with a small taste of the original content available to you every day through...

Scott Glenn, J.D., LPC, Named Vice President of Asset Protection at The Home Depot

Scott Glenn, J.D., LPC, has been named vice president of asset protection at The Home Depot. Glenn was formerly the corporate vice president of...
counterfeit merchandise

Putting the Brakes on Counterfeit Merchandise: A Case Study

The trade in counterfeit merchandise globally is getting worse, and US retailers are being hit the hardest, according to a 2017 report from the...
cyber attack response plan

Why Sharing Threat Details Needs to Be Part of Your Cyber Attack Response Plan

Sometimes you have to think and act like a criminal to disrupt and defeat the activities of the real bad guys. Conversely, it is...
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