Tag: interviewing
The Importance of Interviewer Self-Care
As investigators, we understand and empathize with the things our interviewee might be dealing with, but what about us? What happens to us when we hear about traumatizing events?
How to Maintain Employee Morale While Fulfilling Your Responsibilities
Revisit the previously recorded video with Amanda Weaver, CFI, PHR on the balance of maintaining positive employee relationships while also fulfilling your responsibilities as an investigator.
LPM Webinar On-Demand: AI’s Impact on Retail Crime, Investigations, and Interviews
Watch this webinar now on-demand for a look at the impact of AI on retail crime, investigations, and interviewing. Retail crime is evolving fast, and AI is not only impacting the way we analyze and investigate theft and fraud, but it is also enabling the fraudsters, changing the game for loss prevention professionals, bringing new threats as well as powerful new solutions.
How Working Alongside Researchers Can Improve Your Interviewing Skills
Revisit the previously recorded video hosted by Dave Thompson, CFI, and Chris Norris, CFI, as they discuss how professionals in the interviewing field can work alongside researchers to improve their practices and why this is so important.
Building an Interviewing Toolkit: Essential Resources for Loss Prevention Teams
The article emphasizes the importance of having consistent, flexible, and well-planned investigative interview protocols within organizations.
How to Interview Subjects from Different Cultures
Revisit the previously recorded video hosted by Dave Thompson, CFI, and Chris Norris, CFI, as they discuss the difficulties of conducting interviews with subjects from another culture and the different ways messages can get lost in translation.
Why Rapport Is Important in Interviews
Revisit this previously recorded video hosted by Dave Thompson, CFI, and Chris Norris, CFI, as they discuss the importance of rapport and why it can't be faked or rushed.
Why Human Resources and Loss Prevention Should Train Together
Revisit this previously recorded video hosted by Dave Thompson, CFI, and Chris Norris, CFI, as they discuss the benefits of cross-training between loss prevention and human resource teams.
Kids Say the Darndest Things! Protecting Youthful Employees in Investigative Interviews
One variable that investigators must consider is the developmental progress of the interviewee—more simply defined as “age.”
Decoding ‘I Don’t Remember’ in Investigative Interviews
Revisit this previously recorded video hosted by Dave Thompson, CFI, and Chris Norris, CFI, as they discuss how the phrase "I don't remember" doesn’t mean an interview subject is withholding information, with tips on how to adapt.