Tag: crisis management
Retailers Warned to Plan for Panic
In November 2017, on Black Friday on Britain's busiest street, the "sound of gunfire and explosions" created a panic among Christmas shoppers convinced the city was under a terror attack. Dozens of people were hurt in the ensuing stampede.
5 Upcoming Loss Prevention Conferences and Events
Happy New Year! This is the time of year when everyone's getting organized for 2019. Let LPM help you find your next networking opportunity, retail technology expo, or training course.
Business Travel Safety Tips and Hotel Recommendations
Long before a retailer opens shop in a far-flung destination, key personnel will need to make repeated travel to those locations. Keeping them safe during those excursions is a legitimate concern. This post offers some business travel safety tips for retail ops and LP pros on the go.
Publix Security Supervisor on Certification: “I Expected a Lot, and I Received a Lot”
Kenn Dilworth, LPC, has over twenty years of loss prevention and security experience with Best Buy, Marshalls, and his current employer, Publix Super Markets.
Mission Driven
After a long career in loss prevention, including twenty-six years at Best Buy, Paul Stone, CFE, LPC, is now experiencing unparalleled results. Tempted out...
Getting Your Employees Comfortable with Writing an Incident Report
Here is a quick-and-dirty guide to instructing employees on the proper techniques of writing an incident report: a key loss prevention skill that is critical to professional growth.
Franchisees: Building a Restaurant Security Program from Scratch
Consider this: restaurant security programs require monetary output for potential safety measures, such as buying and installing CCTV cameras or implementing access systems. Such...
Your Crisis Management Team Structure Must Consider Human Emotion
An employee has been murdered as a result of a workplace violence situation. A Category 2 hurricane is headed for your facilities. A never-before-seen infectious disease has arrived and is negatively affecting your operation due to the anxiety it is causing your employees and customers. These are just some of the critical incidents that I have been a part of managing.
Revisit Your Crisis Communication Plan
With reports of Hurricane Florence predicting catastrophic damage for Virginia and the Carolinas in the coming days, preparation is top of mind for everyone.Â
So You’re Planning to Fail Your Next Retail Crisis
Oh, you're not planning to fail? Well, if you're failing to plan, the result will be the same.