Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, will now offer select Indyme Solutions merchandise protection products in its loss prevention portfolio of solutions. This new strategic collaboration will bring together two of the industry’s most recognizable leaders in customer engagement and shrink management.
These new offerings will include Indyme’s breakthrough self-service locking Freedom Case™. This disruptive technology helps protect merchandise from offenders while creating a frictionless shopping experience for legitimate shoppers. This and other store operations-focused solutions from Indyme will enable Sensormatic to solve an even broader range of challenges faced by retail partners.
“We’ve long been committed to the idea that collaboration—with both retailers and other technology companies—breeds innovation,” said Tony D’Onofrio, president of Sensormatic Solutions. “Strategic collaborations like this one are the secret to Sensormatic Solutions longevity and continued leadership in developing RFID, computer vision, and analytics applications that redefine retail. Pairing Indyme’s solutions with our loss prevention suite and services will help retailers adapt to changing expectations and meet customers where they are without sacrificing security or compromising the shopping experience.”
Through the collaboration, Sensormatic Solutions retail partners will be able to purchase select Indyme products—as well as get access to the company’s cloud-based offering—directly from their Sensormatic Solutions sales teams. Indyme’s SmartResponse™, Freedom Case, and SmartDome™ can be easily integrated into Sensormatic Solutions customers’ existing communications infrastructure to help businesses:
- Respond to shopper needs faster. All three solutions are designed to ensure shoppers get help when and where they need it, reducing lost sales and improving loyalty.
- Improve loss prevention programs. Freedom Cases help protect high-risk items without deterring purchases while the SmartDomes alert associates to suspicious activity in real time. Furthermore, the data from all solutions enables better loss prevention strategies, highlighting areas of opportunity that may have otherwise gone unnoticed.
- Refine labor allocation. Indyme’s customer assistance buttons and SmartDomes help ensure associates are always where they need to be, while Freedom Cases’ value-exchange-based solutions allow employees to focus on providing merchandise insight and support rather than unlocking cases.
- “Sensormatic Solutions and Indyme both recognize the important role proactive monitoring and response will play as retailers strive to meet the expectations of today’s customers,” said Philip Joosten, vice president of sales and customer care at Indyme Solutions. “The collaboration brings together our SmartResponse and Value Exchange technology solution suite and Sensormatic Solutions’ trusted retail leadership to ensure retailers have a clear picture of what’s happening on and off the floor and can communicate necessary next steps to employees in real-time so in-store experiences meet shopper expectations.”