Great Customer Experience Is More than a Buzzword
For the past several years, “customer experience” has been one of the most talked-about topics in retail. Seminar after seminar at the past two...
Implicit or Explicit—Why Do It at All?
We have all dealt with and perhaps made threats and promises in our everyday lives. “You kids cut it out. Don’t make me stop...
Cashing In on Security
It is possible for cash to be an afterthought. Shoppers are using it less, and it doesn’t command attention like new mobile payment methods...
Supply-Chain Focus Should Be “Left of Boom”
Supply-chain asset protection (SCAP) in business has traditionally been reactive instead of proactive. SCAP teams are often housed in headquarters or a regional hub...
Building a Supply-Chain AP Team from Tee to Green
EDITORS NOTE: Mike Combs is director of asset protection, global supply chain at The Home Depot. Prior to assuming this role in 2008, he...
When Ordinary Things Get Smart
A ton of great smart tech was on display at the National Retail Federation’s Big Show in January, from wearables to the Internet of...
Emerging Technologies
In the second in a series of industry-focused benchmarking surveys, the authors present a few key findings from a new study of how some...
The Great Generational Shift
In just the last year alone, millions of First-Wave Boomers and pre-Boomers have left the North American workforce, while millions of Second-Wave Millennials have...
LPM “Magpie” Awards: Applauding Excellence, May–June 2017
The LPM “Magpie” Awards offer a means to celebrate industry accomplishments on an ongoing basis, recognizing the loss prevention professionals, teams, solution providers, law...
De-escalation Training Program Addresses Disruptive Behaviors
Addressing disruptive customer behavior and de-escalation training efforts has become a topic of great interest to retailers across the globe amidst growing concern over...