Watch this now on-demand webinar with hosts Tom Meehan and Nolan Wheeler for a webinar on “Revolutionizing Retail: Empowering Customer and Frontline Productivity Through Digital In-Store Assistance Solutions.”
-
Nolan Wheeler CEO & Founder SYNQ
-
Tom Meehan President CONTROLTEK
We’ve all experienced the frustration of needing help in a store and not being able to find it—whether that’s access to a fitting room or to buy a product locked in a case. The main solution to date has been physical call buttons that send a page over the PA or to an associate’s radio. This is laden with challenges—not only are the buttons expensive and fragile, but there is also no accountability or escalations built in and customers have no idea if some is actually coming to help.
Enter digital call buttons. Rather than hit a physical button, customers can scan a QR code and send context-specific help requests like, “I need help unlocking a showcase” or “I need assistance in the fitting room”. The help request is then delivered to the right associate for the job and updates the customer on their phone that someone is assigned to help.
It is time to revolutionize retail. During this webinar, CONTROLTEK in partnership with SYNQ will uncover how retailers can replace analog solutions with no accountability, for digital solutions that ensure customers are helped in a timely manner, enhancing their customer experience and employee productivity while also driving incredibly insightful data.
At the end of the webinar the LPF will give away five LP certification course scholarships to random webinar attendees. Winners will be notified the day following the webinar via email.
This webinar is presented by The Loss Prevention Foundation, in partnership with CONTROLTEK, and qualifies for one continuing education unit (CEU) towards your LPC recertification.