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Risk, Safety, and Loss Prevention on the Global Stage

Unless you live in a cave—which for many might seem a sensible thing to do judging by the current level of global risk—you will...

LP101: Establishing Policy for Safety in the Workplace

Every retail organization wants to provide a safe and healthy environment for employees and customers. We strive to prevent accidents, injuries and illnesses by...

Hurricane Impact—Disaster Recovery and Response by Retail LP

As news reports continue to emerge in the wake of Hurricane Matthew, it has become evident that the lessons learned from Hurricane Katrina came...

Active Shooter Training: Not Just for Adults Anymore

Last week, I questioned whether warehouse burglary is becoming an epidemic. When it comes to active shooter incidents, there is no question. We are...

Effective Crisis Communications: Is Your Organization Ready?

Two Sundays ago, America remembered 9/11/2001 on its 15-year anniversary. Many anniversaries are celebrated. This one was not. It was a solemn look back...

Crisis Management: What Walgreens, 7-Eleven, and Other Crisis-Prepared Retailers Have in Common

Donald Trump’s acceptance speech at the Republican National Convention in Cleveland painted a grim picture of the nation’s safety. The candidate recited a laundry...
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Emotional Factors in Crisis Management

We often talk about business continuity in practical, pragmatic terms. But it’s important to remember that when a crisis hits a company, no matter...

Every Crisis Management Plan Needs to Address Workplace Violence

As mentioned in a recent article (“Terrorism, Workplace Violence, and Insurance Implications”), the latest research suggests that 95 percent of employers are either completely...

Terrorism, Workplace Violence, and Insurance Implications

Several recent manmade disasters, including the attack at Pulse nightclub in Orlando, FL, and the Brussels airport terrorist bombing, highlight the vulnerability of the...

Advanced Crisis Response Training is Required to Handle Protests

In the past, retailers considered public demonstrations to be a police matter and relinquished the development of response plans to the local level. Retailers...
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