Jack L. Hayes International’s 33rd Annual Retail Theft Survey reports on over 184,000 shoplifters and dishonest employee apprehensions in 2020.
There has been a sharp drop in crime during stay-at-home directives and social isolation. New York Mayor Bill de Blasio said his city hasn’t...
LP executives are keenly aware of the threat from insiders. However, it has evolved beyond the reach of employee bag checks and POS cameras.
It is rare for an associate to be caught the first time they engage in dishonest behavior. When a person is caught the very first time they steal, it is likely they have been involved in a pattern of theft activity elsewhere.
This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing the importance of rationalizing in the third person. When we rationalize with the subject, what we’re doing is we’re allowing them to save face while we’re showing understanding.
This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, discussing the importance of withholding key evidence during an interview or interrogation. The term "withholding" really means keeping the information within the investigative resources. By not releasing that information to your subject, it gives you several advantages in the conversation.
For those charged with protecting company assets, a couple of recent news items raised red flags about dishonest insiders. Multiple studies underscore the risk from dishonest insiders and found that an important security tactic—the “two-person rule”—isn’t always enough. The research also provide insights into how employees rationalize dishonest behavior.
Retail workers need to hear the message—frequently—that their company cares about them. Employment law experts, speaking at recent national security conferences, suggested three steps to reduce the likelihood that retail workers will feel that you ignored or mismanaged their complaints.
The extent to which retail investigations have been transformed by analytics is a good reflection of just how quickly things move in a technology age. LP execs from Bloomingdale’s, Safeway, Home Depot, Designer Brands, Best Buy, and Walmart weigh in on the evolution of investigations.
Over 279,000 shoplifters and dishonest employees were apprehended in 2018 by just 20 large retailers who recovered over $114 million from these thieves, according...