Suni Shamapande has over 20 years of global retail, consumer, and wholesale experience including business operations, enterprise-wide risk and loss mitigation, global cash control, asset protection, business continuity management, supply-chain security, safety, and brand protection. His experience includes time with companies like Sears, Nike, Polo Ralph Lauren, and BCBGMaxazria. He currently specializes in retail and consumer products risk assurance consulting in PwC's performance, governance, risk, and compliance group. He can be reached at suni.k.shamapande (at) us (dot) pwc (dot) com.
As the industry transitions from bricks and mortar to “bricks and clicks,” the capabilities of existing systems are being stretched thin, and many retailers have not fully integrated the new technology required to manage loss and reduce shrinkage effectively in an omni-channel world.
“So, what do you do?” This is common question that for some loss prevention professionals presents a perplexing set of thoughts. “How do I adequately satisfy the inquirer’s request, without overcomplicating the dialogue?”
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