Mike Keenan, LPC, CPP, CFI is currently the Managing Director, Retail Loss Prevention at TAL Global, an international security consulting and risk management company. His prior experience includes sixteen years with Macy’s where he started as an LP Manager and worked his way up to the Vice President of Loss Prevention. He then held similar LP leadership positions with Ross Stores, Longs Drugs, Mervyns and GAP. He started his career with the Federal Bureau of Investigation. Mike served on the NRF LP Advisory Council for many years and was the Chairperson in 2001 and 2002. He has a Criminal Justice degree from California State University, Sacramento.
No pilot would ever dream of flying an airplane without the extensive use of pre-startup, pre-taxi and pre-takeoff checklists. Pilots know that checklists are the best way to ensure consistent operation—a necessary condition for safe flight.
The three major causes that contribute to inventory shrink in any retail operation are internal theft, external theft, and operational compliance. An effective loss prevention program must focus on all three of these areas.
In my opinion, there is one trait that all true leaders possess—and that is experience. It is experience that enables our careers in loss prevention to evolve, develop, and flourish. The faster you gain experience, the more quickly you will improve your leadership. One way to accelerate gaining experience is
What is every company looking for in a management-level employee? Leadership. Senior leaders will tell you that there are lots of managers but very few true leaders. Why? Because there are many different traits that contribute to being a true leader when building our loss prevention careers. And although there
