Thomas is the director of loss prevention and risk management for the PGA TOUR Superstores. Prior to joining the PGA TOUR Superstores, he managed the loss prevention programs at Columbia Sportswear and RaceTrac Petroleum. He earned both his Bachelor of Science in criminal justice and MBA in operations management from Troy University and can be reached at kthomas (at) pgatss (dot) com.
In the 1970s and 1980s, service in law enforcement was the required foundational experience for most loss prevention leaders. Today, the ability to collaborate with business partners has become the most important competency. The retail industry has begun to require more diversified LP skills.
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.