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Your Crisis Management Team Structure Must Consider Human Emotion
An employee has been murdered as a result of a workplace violence situation. A Category 2 hurricane is headed for your facilities. A never-before-seen infectious disease has arrived and is negatively affecting your operation due to the anxiety it is causing your employees and customers. These are just some of the critical incidents that I have been a part of managing.
Emotional Factors in Crisis Management
We often talk about business continuity in practical, pragmatic terms. But it’s important to remember that when a crisis hits a company, no matter...