Christopher P. Norris, CFI, served as a consultant and seminar speaker for Wicklander-Zulawski & Associates, where he trained thousands of security, LP, and law enforcement professionals on the art of interview and interrogation.
How was I going to secure an admission if I couldn’t look the employee in the eyes, observe his body language, and gauge deception in all the ways interviewers are traditionally trained?
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.