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Chris Manning

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Chris Manning was director of loss prevention and national security for Wendy’s International, Inc. from September 1997 to May 2018. He currently is a security and loss prevention consultant with Britcan Consulting based in Ohio.

Crisis Management and the Wendy’s 99 Cents Chili Incident

In March 2005 police were called to a California restaurant to investigate a woman’s allegation that she had found a partial human finger in a bowl of chili. Over the next days and weeks, a hoax perpetrated against Wendy’s became national news, coffee-break conversation, and fodder for late-night comedians. The learnings from this event are still relevant today.
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