Get Our Email Newsletter

Old Spaghetti Factory Chooses Interface to Modernize Security

Interface Systems, a managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises, announced that The Old Spaghetti Factory (OSF), a family-owned and operated restaurant chain with over 40 locations across 13 states, has chosen Interface’s suite of managed services to transform its network, voice, and security infrastructure.

Network Upgrade

The OSF IT team wanted to standardize network equipment across all their locations to increase efficiencies and reduce downtime. Since implementing Interface’s restaurant-network-in-a-box, which guarantees 99 percent uptime and includes 4G wireless WAN failover, OSF has experienced significantly better network uptime resulting in improved employee productivity, and better guest experience.

“Interface’s restaurant-network-in-a-box has allowed us to upgrade to a high-speed, secure network at all our locations and reduced the need for our employees to spend time troubleshooting network issues,” said Travis Crownover, director of IT at The Old Spaghetti Factory.

- Digital Partner -

Physical Security

OSF’s legacy alarm systems were complex to manage and maintain. To improve security, Interface deployed a managed alarm solution. The new solution includes a mobile application that enables OSF employees to arm or disarm alarm systems via smartphones, and easily manage alarm systems at any location they are deployed to without additional training.

The managed alarm solution has streamlined security operations and reduced operating costs. “By making the switch to Interface for intrusion monitoring, we realized a cost savings of at least 30 percent,” said Crownover. “Our restaurants rely on our IT department and Interface has really helped us take a lot of the workload off of our own IT team.”

Replacing an Outdated Phone System

OSF’s aging phone systems made operations difficult due to poor call quality and a lack of flexibility when systems failed. OSF chose to replace their phone system with Interface’s business VoIP solution. “Interface’s phone system gives us improved call quality and the auto-attendant feature allows us to handle customer calls at scale,” said Crownover.

Loss Prevention Magazine updates delivered to your inbox

Get the free daily newsletter read by thousands of loss prevention professionals, security, and retail management from the store level to the c-suite.

What's New

Digital Partners

Become a Digital Partner

Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.

Webinars

View All | Sponsor a Webinar

Whitepapers

View All | Submit a Whitepaper

LP Solutions

View All | Submit Your Content

Loss Prevention Media Logo

Stay up-to-date with our free email newsletter

The trusted newsletter for loss prevention professionals, security and retail management. Get the latest news, best practices, technology updates, management tips, career opportunities and more.

No, thank you.

View our privacy policy.