A Northern California mother says Kohl’s security guards wrongly accused her of shoplifting, and video of the incident that she shared on Facebook has been viewed nearly 50,000 times.
A store spokesperson said Kohl’s “apologized to the customer directly for her poor experience and (has) been in frequent dialogue with her, working toward a resolution,” KGO reports.
Yolanda Montoya of Castro Valley shared the story in a July 9 post, writing that a few days earlier she had been shopping at the Bayfair mall Kohl’s in San Leandro, hoping to find for a new outfit for her twins’ birthday party. She wrote that she tried on a handful of pieces of clothing in the fitting room, settled on one top that she liked, purchased it and left.
But out of nowhere, two security guards “aggressively approached” Montoya outside, she wrote, describing the men as “breathing hard to run and catch me, accusing me of shoplifting and telling me to step back into the store.” Montoya said she initially thought… The Sacramento Bee