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Interview and Interrogation Training: Telling a Personal Story

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about the use of personal stories when conducting interviews and rationalizing with individuals.

When it comes to rationalizing, the first thing to remember is that   Read More

Fundamental Loss Prevention Skills for Establishing a Professional Brand

In the 1970s and 1980s, service in local, state, and federal law enforcement was the required foundational experience for most loss prevention leaders. Today, the ability to collaborate with business partners has become the most important competency. The retail industry has begun to require more diversified loss prevention skills.

As theft   Read More

What Happened to Toys “R” Us?

September 2017: Toys “R” Us declares bankruptcy.

Early 2018: Toys “R” Us announces the closure of 180 stores.

February 2018: Toys “R” Us announces the closure of 200 more stores.

March 2018: Speculation abounds that Toys “R” Us will close all US stores and liquidate.

March 14, 2018: Toys “R” Us announces that it   Read More

Putting the Brakes on Counterfeit Merchandise: A Case Study

The trade in counterfeit merchandise globally is getting worse, and US retailers are being hit the hardest, according to a 2017 report from the Organization for Economic Cooperation and Development and the European Union’s Intellectual Property Office, “Trade in Counterfeit and Pirated Goods: Mapping the Economic Impact.”

Imported pirated and counterfeit   Read More