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Four Points to Consider When Auditing Your Retail Store with Video Surveillance Systems

Throughout my career in retail loss prevention, I’ve seen some pretty outrageous behavior captured by video surveillance systems. From performance and productivity issues – like employees showing up late and doing personal things on business time – to outright theft from the point-of-sale (POS) system, I’ve seen it all.

As an   Read More

Interview and Interrogation Training: Challenging Your Team

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing the importance of challenging your team.

Those viewers that play a role in managing, supervising or mentoring other interviewers are a vital part in their success. Generally, these individuals fall into a   Read More

How to Calculate Shrinkage in Retail

Understanding how to calculate shrinkage in retail is a fundamental but critical concept within the loss prevention profession as well as throughout the retail industry. Ultimately, retail shrink directly results in lost profits, and can have a dramatic impact on the success of the retail enterprise.

Let’s begin by establishing a   Read More