In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, we have Chris Norris, CFI discussing rollover cases.
Developing information and developing larger confessions from our subject is always a challenging task. But one of the most challenging aspects of the development phase is developing information on other people in the workplace as co-conspirators. The rollover cases can be very difficult for us.
Here are a few tips to help us get more information on rollovers:
- Rather than asking who else was involved, it may be better to start by asking, “Who else knows?” This allows us to gather relevant knowledge first, before ever getting into who else might be involved.
- Rather than asking someone to provide names for us we can name the names for them, allowing them to say “no” to each of those we’ve mentioned and then evaluating the “no” responses to identify which appear to be untruthful.
- Similarly, another method may be to ask the subject to evaluate others on a scale of 1 to 10, one being someone they absolutely know is dishonest and ten being someone they absolutely believe is honest. We then listen to the way that they evaluate their co-workers.
- Finally, we can ask about the what, where, when, how, and why—but leave out the “who.” When you develop their knowledge of other information, we can then use that information to develop our knowledge to eventually lead us to the person they’re talking about.
Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.
To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit www.w-z.com or www.certifiedinterviewer.com for additional information.
