This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Tammy Clark, CFI, CFE discussing how to back out of the interview.
As you may be aware, there are a number of reasons why we may want to back out of an interview, including safety concerns, medical issues, time, continuous denials, and, of course, if your subject is innocent.
We should always treat everyone with dignity and respect. We don’t want the employee to cause any additional issues should and when they return to work. One way to accomplish this is by using the selective interview, which allows the subject to feel like they are part of the process.
Once you realize that you need to back out of the interview, you may pull out the selective interview form from your case file and start asking the subject questions like, “Who could have done this?” Who would you vouch for?” and “Who had the best opportunity?” Asking the subject these questions allows them to feel like they are part of the investigative process, while also giving them time to relax before they return to work.
As always, be sure that you follow any and all company policies that are in place throughout the process.
Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.
To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit www.w-z.com or www.certifiedinterviewer.com for additional information.
