Employee Charged after Being Accused of “Sweethearting”

customer service theft deterrents

Three people have been charged after a Macy’s employee turned in her co-worker and claimed they had been stealing from the store. Maryjose Ramirez, 20, Hector Serna Jr., 20 and Kenia Serna, 24, all of College Station, are charged with theft of property. Ramirez, who worked for Macy’s as a cashier, is being accused of using her position to help the Sernas steal from the department store.

Ramirez admitted to investigators she had helped steal merchandise seven different times, according to court documents. She said Hector, who she identified as her boyfriend, was involved on five of those occasions and his sister, Kenia, on two occasions.

Ramirez said she would have the Sernas come into the store and take items off the sales floor, according to court documents. The Sernas would bring the items to Ramirez, who was working as a cashier, and she would scan the merchandise but then delete many of the items, police said. The Sernas would then leave the store only paying for a few items, court documents stated.

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Despite police saying Ramirez admitted to stealing on seven different occasions, store surveillance video was only able to capture two times, one with Hector and one with his sister, Kenia. The videos show… KAGS News

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