ON-DEMAND: Retailer-Solution Provider Collaboration to Move the Industry Forward

retailer-solution provider partnership

The retail loss prevention industry has utilized webinars to keep security topics relevant for years. Recently however, with the absence of conferences due to COVID-19, we are seeing a massive uptick in webinar-based continuing education programming. This form of training has become a new standard as well as created a new way of networking to both end users and solution providers.

Many webinars hosted by vendors are somewhat pitchy and rightly so due to the cost. With our topic, it will feel different not just because of the lack of pitch but rather the educational value we are adding. This is refreshing for everyone. Our hopes are that we can coach, teach, train, and entertain, all while the listener will see that Hanwha is a forward-thinking company with our core value “Built on Trust.”

Listen as our panel of loss prevention professionals answer the questions below as well as share the importance of understanding each other’s business, sharing problems, and providing solutions. Our industry is built on trust and integrity, which is why it’s so important everyone collaborates in the game to win.

  • What’s the difference between a vendor and a solution provider?
  • How can you build your personal and professional network?
  • Can you turn a “blame culture” in your company into a problem-solving culture?
Digital Partners


Jim Mires

Jim Mires
Vice President Loss Prevention and Safety for Sally Beauty Holdings

Jim Mires has over 30 years’ experience in retail leadership including senior roles in both operations and loss prevention, giving him a balanced view of the industry that he leverages to impact results. He began his career at store level and grew vice president in both DSW (Designer Shoe Warehouse) and Sally Beauty Holdings. He has also held LP positions with Pottery Barn, Gap/Old Navy, and Six Flags Theme Parks. Mires’ operations roles as district manager, regional director, and VP of Stores includes international experience leading store operations.

Kevin Darnell

Kevin Darnell
Business Development Manager, Retail with Hanwha Techwin America

Kevin Darnell is responsible for helping partners and customers implement surveillance solutions that maximize loss prevention and streamline business operations. Prior to joining Hanwha, Darnell was director of asset and revenue management, loss prevention at Caleres, Inc., which includes the Famous Footwear, Allen Edmonds, Naturalizer, and Sam Edelman brands. Over the last two decades, he has also held senior loss prevention and asset protection positions at Radio Shack, Dollar General, Bass Pro Shops, Kmart, Michael’s Stores, and Lowes.

Jordan Rivchun

Jordan Rivchun
Leader, Retail and Banking Solutions and Strategy for Hanwha Techwin America

Jordan Rivchun has 15-plus years of security and loss prevention experience. Most recently, he was director of loss prevention with DSW, where he was responsible for all facets of the LP program including physical security, internal investigations, loss prevention systems and data analytics, as well as the field organization. He was also an active member of RILA’s Asset Protection Leaders Council. Prior to his 8-year career at DSW, Rivchun worked for Security Risk Management Consultants, Target, and Nordstrom.


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