Historically, case management software for loss prevention/asset protection has been utilized to document information and track the basic statistics of each case. Traditionally, that software was or had been designed for internal theft investigations and was very rigid on the data collected, which was also determined by the software.
In today’s retail world, loss prevention investigators are tasked with investigating complex crimes such as organized retail crime (ORC), major financial fraud, serial robbery and burglary cases, and significant embezzlement cases. To do this successfully, they need an intelligent case management system that is not just functional but can assist them in the investigative process and be a landing spot for all data/intel related to the investigation. In short, they need software they want to use because it helps them, not just a formality at the conclusion of a case.