While there’s no question that technology has radically altered the manner in which companies are doing business, the price of this progress is not without its downside. Sadly, as businesses are expanding, they are becoming more and more dependent upon technological and automated services, throwing the human side of customer service out the window.
The issue is that organizations are spending too much time maintaining superficial online connections without dedicating enough time or effort for cultivating real-life business and personal relationships.
Security Resources CEO Joseph Malone believes in technology to provide efficient, on-time security services to retailers across the United States and Canada. However, he constantly reminds his employees that they are in the “people business.” In an article in the November-December 2015 issue of LP Magazine, he emphasized the point by saying, “Everything we are developing has been designed with the goal of providing outstanding client service with an emphasis on providing the essential human touch.”
Malone and Britney Ryan, director of client relations, recently spoke with the EyeOnLP team about Security Resources’ services and client-centric approach in this video:
About Security Resources
Security Resources is a privately owned nationwide provider of security services with extensive experience in building a proprietary national security network with proven performance and quick response. Their clients include retail, manufacturing, commercial, residential, education, construction, healthcare, logistics, and distribution centers.
The company’s infrastructure provides:
• Power to respond quickly to real-time events,
• Flexibility to mobilize and contract a security guard force in response to needs, and
• Consistency across multiple locations through customized communications and proven processes.
Security Resources’ growth has benefited from their commitment to consistently delivering service quality at the highest levels. The SRI formula consists of extensive recruitment, candidate screening, and conforming post orders and training specifically to the needs of the client. Combined with intensive supervision by their field management team, the results are quality services that are among the best in the industry.
The company provides a full suite of protective services, including:
• Employee access and egress controls
• Visitor screening
• Reception desk monitoring
• Vehicle access and egress controls
• Loading dock security
• Patrols of facility grounds
• Electronically scheduled, recorded, and reported building tours
• Perimeter security
• XpressGuard® services providing emergency and temporary guard services in four hours or less
This content was provided by Security Resources and does not necessarily represent the views of LPM Media Group.
