As Loss Prevention professionals the days of solely focusing on internal and external theft, shrink, and ORC, have changed significantly. COVID-19 adds a whole new layer of loss prevention duties of paramount importance to the companies to whom you perform your duties. These new times represent the need to protect the assets of your companies both financial and human.
Many Loss Prevention professionals have been tasked with leading and advising on the available technologies to detect elevated temperatures of employees, vendors, and even guests. These new tasks represent a critical juncture for businesses as they adjust to the “new normal” and attempt to recover from the current disruptions caused by this pandemic. This article written in collaboration with industry experts possessing well over 100 years of thermal system design experience who will help you navigate through the plethora of entrants into this space, many who have no thermal camera system design experience.
As the COVID-19 pandemic continues to impact our global society, businesses are being forced to discover new ways to operate while ensuring the safety of staff and customers often led by their Loss Prevention staff. Many groups are exploring a variety of individual solutions to promote wearing surgical style masks, hand sanitization compliance, and social distancing. Solutions range from a variety of signs that are posted to hopefully encourage compliance to hiring, or utilizing existing staff members, to ensure that other employees, or customers, comply while also using handheld “fever screening” solutions. These measures are only somewhat effective because they rely on individual voluntary compliance and potentially put employees, or customers, at risk of becoming infected.
Commencing with febrile detection, the market is awash in thermal detection systems, many previously marketed for industrial machine monitoring, now being touted as capable of determining Elevated Body Temperature (EBT). Wild and unproven claims on these system capabilities defy our body of knowledge on thermodynamics and physics in general. These claims combined with a wide price range and limited supply availability create a complicated economic decision model which buyers must navigate. Many companies have invested in handheld contactless thermometers and have already experienced the inaccuracy challenges associated with reading skin temperatures, especially as the summer months approach. David Yaffe-Bellany summed it up best in his NY Times article published on February 14th, 2020, “thermometer guns on Coronavirus’ front lines are notoriously not accurate.”
The proven methods of prevention of viral spread include effective hand sanitization, wearing masks, and social distancing. Stacy Gillan, Director of the Center for Human Dignity and Bioethics, writes of COVID-19, “The best way to protect the future is to remember the past, and in order to do that we must act now.” From our history with any flu epidemic and viruses such as H1N1, it is understood that viruses spread on surfaces, through the air, and via human contact. Sanitizing hands, preventing the spread of airborne illness with masks, and social distancing, can help to dramatically reduce the rapid, costly spread of viruses.
This article serves to provide insight into why a seemingly “expensive” solution may, in fact, be the most economical.
Proven Monitored Basics Are the Most Effective First Line of Defense
It is widely understood that proper hand sanitization methods can help to prevent the spread of viruses and bacteria. Unfortunately, many techniques are grossly ineffective. If the individual fails to wash their hands for a long enough period of time or uses a hand sanitizing solution that is under 60% alcohol, the effect is inadequate. Research, such as a study published in the journal Food and Environmental Virology, found that alcohol-based hand sanitization is highly effective in preventing the spread of viruses.
COVID-19 is believed to be primarily spread through airborne droplets from coughing and sneezing. People cough and sneeze into their hands, they touch their faces, and they touch others. This also increases the spread of the virus. The CDC recommends that people wear surgical style masks in order to prevent the spread of the virus through airborne transmission. Unfortunately, allocating staff to enforce mask detection for employees and visitors is not only unrealistic, it can cause undue additional stress for personnel who are trying to maintain a safe distance from other people.
To further complicate the matter, a significant percentage of COVID-19 carriers may not have symptoms. Dr. Robert Redfield, Director of the CDC is cited as stating that ‘25% of infected people may be asymptomatic.’ Furthermore, people with COVID-19 might have the virus for up to two weeks before displaying the most common symptoms of fever, coughing, and respiratory distress. The only known, proven methods of prevention are hand sanitization, social distancing, and wearing surgical style masks.
Mark Lipsitch, professor of epidemiology at the Harvard Chan School and director of the Center for Communicable Disease Dynamics said, with regard to COVID-19, “all those measures, small as some of they may be, help to slow the epidemic. There is a real coalescence between individually self-protective measures and measures that will benefit the community. Basic hygiene and self-protection measures are in fact socially beneficial.”
Using artificial intelligence, it is possible to now monitor employees, patients, and guests, for effective hand sanitization compliance, mask detection, and social distancing, at facilities without compromising any personally, identifiable information. The same technology can be used to detect avoiders and send real-time alerts to encourage compliance to anyone who is not following the guidelines. This technology, combined with accurate tear duct scanning elevated body temperature detection, allows for employers to have a solution that assists with adhering to the suggested guidelines to prevent the spread of illness and detection of those who might have it. The objective is to help bring people back to work and create safer environments.
Accurate Elevated Body Temperature Detection Helps Intercept Potentially Ill Individuals
Currently, there are many poor methods of elevated temperature detection and unfortunately the vast majority are grossly inaccurate. Dr. James Lawler, from the University of Nebraska’s Global Center for Health Security says, “these devices are notoriously not accurate and reliable. Some of it is quite frankly for show.”
The Jogan Thermal Checkpoint® is an enterprise level, full-stack, out-of-the box, hand sanitization and mask detection compliance, people counting, social distancing nudging, and a patent pending thermal temperature scanning kiosk using precision thermal cameras and high-definition cameras in a proprietary enclosure calibrated to meet the April 2020 federal FDA thermographic system recommendations and the global ISO and IEC standards on thermal screening of humans to attain accuracy in real world settings. These global standards have been in place for many years and are written to guide operators away from the products that do skin temperature sensing and that do not stabilize the camera to minimize drift, which has significant adverse effects on accuracy. The camera environmentally controlled stabilization and calibration design separates the Jogan Thermal Checkpoint from others who are affected by heat variances from open doors, drafts, A/C ducts, sun glare through windows and other environmental factors.
The US made thermal camera uses either a 320 X 240 or 640 x 480 resolution precision grade thermal core (camera) manufactured and optimized to deliver precision readings of the human body, specifically the tear ducts of the eyes (the Interior Canthus) which is the most accurate area of the face with regards to temperature. Each camera is calibrated and packaged in a stabilized enclosure designed to closely emulate test laboratory conditions in real world applications. Coupled with a laboratory grade calibration device specifically engineered to calibrate cameras for human body temperature readings (a “Blackbody”) in the background, this system ensures the Jogan Thermal Checkpoint is configured to provide the most accurate temperature readings at plus or minus 0.3 degrees C which becomes transferrable to the real world because of the precision controlled environmental housing.
Most systems currently on the market measure Elevated Skin Temperature (EST). This is significant as the skin temperature is highly influenced by external factors such as outside ambient temperature, direct sun exposure, wind, humidity, exhalation around masks and perspiration. Many manufacturers claim to use an algorithm to create a temperature average and then adjust their thermal imager results to compensate for these factors. This is often up to a full 3 C degree difference or even greater from the camera’s actual reading. By focusing only on the tear ducts or interior canthus as the sole accepted method cited in both the federal and global standards, the Jogan Thermal Checkpoint eliminates this guesswork and simply provides the most accurate body temperature measurement available from a thermal camera.
Systems measuring skin temperatures are often the exact same thermal sensor products which were being sold to manufacturers to measure the operating temperatures of their factory machines just a few weeks ago. The only change has been in the marketing… which drives unsupported claims. On the 17th of April 2020, the United States FDA published its recommendation on thermal screening systems related to COVID-19. It concluded that accuracy can only be achieved by:
- Measuring body temperature instead of skin temperature (EBT versus EST)
- The only accurate body temperature screening point is the Canthus (tear ducts)
- The thermal sensor must be environmentally stabilized for an accurate reading
- The system must include an accurate black body temperature reference source
EST systems are naturally less expensive than EBT-capable systems, sometimes by half the cost. This factor can drive decision makers to forgo accuracy to save budget. However, as they do with other corporate expenditure decisions, leaders need to understand the “other” financial impacts to their business. This article focuses on:
- How a businesses’ thoughtful screening process depends on accurate data
- The Return on Investment from ancillary impacts
- The liability considerations for thermal screening
- How accurate screening can be used for customer service marketing and employee satisfaction
Your Screening Process Depends on Accurate Data
To combat the spread of COVID-19 in the workplace, businesses are spending critical time and effort to create a thoughtful screening process for customers and employees. Using “If This Then That” (ITTT) methodology and metric-driven goals, virtually every action in that process is dependent on two factors:
- The individual Elevated Body Temperature (EBT) screening results
- The screening throughput rate (which is a function of the EBT screening results)
Thermal screening can have three possible outcomes:
- An accurate EBT reading
- A false positive (individuals without a high EBT are mistakenly reported as having a fever)
- A false negative (individuals with a fever are reported as having a normal body temperature)
The truly thoughtful process will consider the risks associated with anything other than an accurate EBT reading. A viable screening process must plan for the handling of subjects which present a high EBT through initial isolation, rescreening via a secondary medical screening as outlined by the latest FDA recommendations, and, if necessary, denying access to the workplace. Inaccurate high temperature data will decrease throughput rates by requiring rescreening and multiple process points where key decisions must be made by lower-level employee monitoring the entrances.
With systems measuring EST (skin temperatures), these false positives may be created by a worker walking from their car to the lobby on a hot and humid day. Any situation which causes perspiration can be a culprit driving bad data. A hot and humid day may dramatically slow throughput. Isolation areas where subjects requiring re-screening wait their turn, or wait for their skin temperature to decrease, must be large enough to account for social distancing requirements. Using an EST system will require a considerably larger isolation area than by using the Jogan Thermal Checkpoint solution.
Conversely, a cold and windy day in that same parking lot is likely to generate a lower EST, creating a false negative. A subject who actually has a fever, will be allowed to enter the workplace due to the inaccurate data. This negates the company’s thoughtful process and allows contamination of the workplace and transmission of any virus or illness to co-workers.
The Return on Investment for the Screening System is Dependent on Accuracy
As mentioned above, inaccurate data introduced into the company’s screening system will have adverse effects which have a calculable financial cost. In the case of false positive reports:
- Lost productivity of individuals waiting to be initially screened. The Jogan Thermal Checkpoint solution can screen subjects in 1-3 seconds.
- Lost productivity of individuals waiting to “cool down” for rescreening
- Lost productivity of workers refused entrance to the facility – mistakenly sent home for the day
- If vendors screen positive, there will be lost productivity of workers who must perform tasks which are normally done by those vendors… unloading delivery trucks, etc.
- If screening customers, the lost revenue from their transaction. Is a potential customer going to stay and wait for re-screening? Will they continue to return to that business and face the hassle and perceived embarrassment of another false positive?
The financial impact of a false negative (failing to identify a subject with a fever) may be exponentially higher. The lost productivity of the worker themselves will be small compared to transmission to co-workers, creating mass absence. Additionally, decontaminating workspaces, elevators, break rooms, bathrooms used by an employee (or vendor, or customer) who has the virus can be very expensive and must be timely. It’s exactly this situation that every company is seeking to prevent.
Lack of Accurate and Compliant Systems Will Create a Potential Liability
Returning to the company’s thoughtful screening process, the simple fact the process exists creates the legal concept that it is indeed a requirement. If not necessary, the company wouldn’t conduct the screening. Any form of screening, therefore, creates a liability. Inaccurate data dramatically increases that liability. Without quoting the myriad of federal, state and local law, employers are compelled to provide a safe workplace for their employees. In our litigious culture, lawsuits must be expected.
According to the National Safety Council, The average cost for all worker safety claims combined in 2016-2017 was $40,000. With the uniqueness of the Covid-related claims, this may likely be much greater.
Employees who are denied entrance to the workplace may lose wages as well as suffer the perceived embarrassment of being singled out as “contaminated”. These employees, who are proven to not have any virus or illness may sue for those wages and damages.
Some customers who are denied entrance to a place of business will similarly be offended and seek monetary compensation, as they would if they “slipped and fell” in a store.
A creative lawyer will likely build the lawsuit by demonstrating that there were relevant screening standards which should have been met, if screening was being conducted at all. Both the US FDA, global standards entities ISO and the IEC have published standards for “Fever Screening Technology.”
The IEC (International Electrotechnical Commission) has the following standards for these products:
- IEC 80601-2-59:2017 Medical electrical equipment — Part 2-59: Particular
requirements for the basic safety and essential performance of screening
thermographs for human febrile temperature screening
- ISO/TR 13154:2017 Medical electrical equipment — Deployment,
implementation and operational guidelines for identifying febrile humans
using a screening thermograph
- ISO 80601-2-56:2017 Medical electrical equipment — Part 2-56: Particular
The IEC standards stated among other findings:
Focus on interior canthus (tear ducts) for accurate measurements…all other areas are “unreliable.” The US Food and Drug Administration has traditionally regulated any device purported to determine body temperature as a medical device. Gaining that FDA certification for a product may take years. In light of the COVID pandemic, the FDA issued a statement saying they were not going to enforce the need for certification on thermal screening devices at this time but left open the possibility that they would in the future. Instead, they issued their recommendations (as cited above) including the need for measurements at the inner eye and the necessity for a stabilized camera environment to prevent temperature “drift” reducing accuracy.
The patent pending Jogan Thermal Checkpoint solution, though not currently 510K certified by the FDA since it is not a medical device, and covered under the FDA COVID-19 waiver, stands nearly alone in meeting and exceeding all of the IEC, ISO and FDA thermal screening of febrile human’s system recommendations. Jogan expects FDA 510K is in the application approval process and expects certification in the near future.
Companies which chose a solution that does not meet those standards could be at a disadvantage in any potential lawsuit relating to the screening process. The “Profits Over Safety” argument will be prevalent.
Additionally, when the FDA acts on their statement to begin enforcing their existing medical device regulations in the future, companies which purchased non-standard compliant thermal screening systems may have to cease using them and replace with a compliant system. A company’s entire investment is at real risk and simply having to change systems may be additional proof of liability for additional lawsuits.
Using a More Accurate System Has Employee Satisfaction and Marketing Advantages
As part of a company’s process to thoroughly screen their employees, one objective is to instill a sense of security and safety in the staff. They need to feel comfortable that the company leaders are taking every step to ensure a safe environment. The purchase of screening systems that were chosen by cost over accuracy sends a clear statement to the team about their value to the company. In fact, the high quality of the system may be used as a communication point to the employees, conveying that their safety is paramount.
Additionally, this same type of marketing may be used externally to inform shareholders and customers of the value placed upon safety in the workplace. For companies where customers enter the workplace, this may be the topic for an advertising campaign to bring them back into the stores. Some Jogan customers are closely involving their marketing teams in the decision and focusing on efforts to maximize the ROI for the checkpoints through advertising, including using marketing budget to pay for the unplanned screening costs.
To further monetize the solution, Jogan Thermal Checkpoint kiosks may be “wrapped” in the company’s logo and brand colors.
As we respond to the Covid-19 pandemic with processes to ensure hand sanitization compliance, wearing masks, social distancing nudging, and screen employees and customers for fever, the accuracy of the process has value implications far beyond base cost price.
For more information visit us at thermalcheckpoint.com