TALLY Announces Results from Customer Incident Data

Tally Retail Solutions announced the findings from an analysis of nearly 40,000 individual alerts captured on the Tally ORC Early Warning System TM (EWS). The analysis
covered alerts for deterred thefts, recovered merchandise, shoplifting, as well as customer and store operations activities. Categories monitored were energy drinks, liquid detergent, baby formula, liquor, and health and beauty care.

The Tally ORC EWS provides retailers a proven and effective on-shelf inventory monitoring tool and incident reporting platform to combat ORC and customer theft, and manage inventory levels in real-time. Customer results continue to prove the Tally ORC EWS is a strong deterrent to all forms of customer theft, especially ORC, and provides on-shelf availability status alerts.

The Tally ORC EWS does not require any additional store labor; retailers simply merchandise products as they normally would. No unlocking of cabinets, taking tickets to customer service, or removing cumbersome security devices. Honest customers have full, unimpeded access to products on the shelf while dishonest customers are deterred from stealing.

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“Offenders are four times as likely to stop a theft attempt once the Tally ORC EWS activates,” said Sean Ryan, chief revenue officer of Tally. “Our customer-recorded incident analysis of deterred and recovered events showed that the Tally ORC EWS is four times more likely to deter thieves without any additional associate interaction. Most offenders, upon hearing the paging announcement, returned the products to the shelf or abandoned the cart and left the store. Those who continued with the theft attempt, when approached by store personnel gave up the merchandise and exited the store without incident, maintaining the safety of associates and customers. Perhaps the most interesting finding was that in a majority of the reviewed incidents there were additional items recovered, which were not on Tally-protected shelves. These products included frozen seafood, meats, and various other general merchandise. These results confirmed a second positive effect whereby a wide range of products were protected with a minimum of Tally shelves deployed, resulting in a true force multiplier and larger overall reduction in shrink.”

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