Tag: wicklander-zulawski
Interview and Interrogation Training: Who Do You Work For?
In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Wayne Hoover, CFI asks who do you work for?...
What is Your Retail Loss Prevention New Year’s Resolution?
New Year’s resolutions come and go every January. Some of the most popular resolutions include:
1. Lose weight
2. Get in shape
3. Quit smoking
4. Learn something...
Two International Loss Prevention Summits Were Held Recently in South Florida and Mexico City
Separate international summits were held recently addressing organized retail crime in the US and Japan, and common problems of retailers operating in Mexico. Both...
Interview and Interrogation Training: Emphatic Denials
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI is discussing one type of a verbal resistance a subject...
Columnists Discuss Wide Variety of Important Loss Prevention Topics
The columnists in the November-December issue address multiple topics of interest to loss prevention professionals– from internal theft interviewing techniques to vendor-retailer partnerships to...
Interview and Interrogation Training: Developing a Behavioral Norm
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI provides for us the importance of establishing a baseline or...
Interview and Interrogation Training: Attitudes and Biases
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI discusses the potential issue that interviewers can possess regarding an...
Retail Industry: Profile of Automated Retail Giant Outerwall
You’ve likely rented a DVD from a Redbox or cashed in your penny jar at the Coinstar kiosk at your neighborhood grocery store. But...
Second US-Mexico LP Summit Shares Best Practices on Retail Security and Loss Prevention Strategies
Nearly thirty retail executives representing nine Mexican and US retailers gathered at the Sheraton Santa Fe hotel in Mexico City October 13-14 to share...
Interview and Interrogation Training: Identifying Rationalizations While Building Rapport
This week Dave Thompson, CFI shares with us some thoughts on identifying rationalizations during the rapport-building process.
Most interviews begin with a short rapport-building approach...