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Interview and Interrogation Training: Rationalizing Without Minimizing

Often, you'll talk to a subject who has something that they're resistant to share. One of the number-one reasons they don't want to tell the truth is that it might cause further embarrassment. Telling the truth could also increase other fears that subject might have.
how do you calculate roi

How Do You Calculate ROI in Retail?

At some point in your retail loss prevention career, if you haven’t done so already, you will be called upon to help make procurement decisions on new technology, such as electronic article surveillance (EAS) or video surveillance.

Interview and Interrogation Training: Eyes Don’t Mean Lies

This week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about eye movement.

Interview and Interrogation Training: Developing Rapport

Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.
conducting telephone interviews, remote interview

Conducting Telephone Interviews for Theft Investigations

How was I going to secure an admission if I couldn’t look the employee in the eyes, observe his body language, and gauge deception in all the ways interviewers are traditionally trained?

Interview and Interrogation Training: Best Timing for the Interview

This week’s International Association of Interviewers video tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at the best timing for an employee interview.

Interview and Interrogation Training: Assumptive Questions

This week’s International Association of Interviewers interview and interrogation training tips from the archive, provided by Wicklander-Zulawski, feature Wayne Hoover, CFI, looking at the soft accusation assumptive question during an interview.
vendor-retailer relationship

3 Pitfalls That Will Cause Your Vendor-Retailer Relationship to Fail

The vendor-retailer relationship is complicated, time-consuming, and sometimes frustrating. But if it's the right relationship, it can be mutually beneficial and everyone is happy—or at least minimally dissatisfied, depending on your perspective.
interview closing statement, interviewer performance

Monitoring and Measuring Interviewer Performance

Evaluating interviewer performance is one area that can be difficult to measure against the department’s overall expectations, but can be a major return on investment for the interviewer and organization.
loss prevention manual

Lessons Learned to Help You Tackle a Loss Prevention Manual

Writing a loss prevention manual — or rehabilitating a long-forgotten one — is no easy task. But trying to operate without one can also be pretty complicated.

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Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

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