Tag: customer experience

The divergence of digitization in commercial lending is comparable to the retail wars of the past three decades. Consider the different paths of Sears and Walmart.

At Meijer, we are dedicated to enriching lives in the communities we serve. Fulfilling this goal begins with a focus on serving people—in the workplace, in our stores, and in our communities. Our approach to diversity and inclusion, as well as asset protection, impacts our ability to deliver on this goal.

Technology is not here to eliminate us; it’s here to make our jobs and lives easier. Retail will continue to evolve with technology. As retailers, our responsibility is to focus our efforts on improving the customer experience using the new tools at our disposal.

From trending news stories, 2019 conference presentations, and interviews with industry thought leaders, a picture of the future becomes—if not clear—perhaps a little sharper in focus. Here are ten trends expected to impact retail and LP in the next few years.