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Using Stores to Enhance the Customer Experience Is an Opportunity—But Online Transactions Come with...

"There has been a measure of handwringing over the challenge of having retail stores act as fulfillment and processing centers for online transactions, but...

Ask the Expert: BORIS, BOPIS, and Risk

Retailers who have offered “buy online, pickup in store” (BOPIS) and “buy online, return in store” (BORIS) are looking for ways to continue to improve their customer experience through better processes. Retailers who are just venturing into these waters are wise to learn about new best practices.

Back-to-School Shopping Survey Finds In-Store Purchases Will Outpace Online

A 2019 US Back-to-School Shopping Trends survey of more than 1,100 consumers revealed that an overwhelming majority of respondents will be doing their back-to-school shopping in store this year, with less than 2 percent of respondents stating that they plan to do all their back-to-school shopping online.
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