Tag: asset protection specialist
Interview and Interrogation Training: Rationalize the Motive, Not the Act
In this week’s WZ / IAI interview and interrogation training tip—one of the most popular in the archives—Dave Thompson, CFI, details discussing rationalization with the subjects, and the content of such rationalization.
Managing Grocery Store Shrink Begins with Problem Identification
One question I have been asked frequently is, “How did you know how to battle retail shrink in the grocery business, especially considering your...
Interview and Interrogation Training: The Walk to the Interview Room
Sometimes we forget about that all-important time frame and all the things that could go wrong during that two- to five-minute walk. Are we properly preparing our business partners on what to do or say during that conversation?
Can a Retail Buyer Help Reduce Shrink?
When LP teams and buyers work together, a retail organization can reduce shrink through effective inventory management.
Strengthen Your Security against Today’s Cyber Attacks on Retailers
It’s impossible to remove people from the risk equation, and security awareness campaigns have an important role to play in preventing cyber attacks on retailers.
Interview and Interrogation Training: Seeking Feedback
Often, experienced and confident interviewers tend to ask for less feedback over time. The more interviews they have conducted, the less feedback they request. That's a dangerous combination.
Interview and Interrogation Training: Have You Evolved—Implicit Promises
Interviewers often make an implicit promise or suggestion of leniency, without actually realizing what they're saying. Think about the risks that come along with your go-to lines or phrases.
Interview and Interrogation Training: Have You Evolved—Change of Perspective
Simply put, change of perspective is to allow the subject to see the situation from a decision-maker's point of view. Even though somebody has done something wrong, there are still two different ways to handle that situation: talk about it, or continue to lie about that happening.
Loss Prevention Certification: Recently Certified – May 2018
We are pleased to recognize and congratulate industry leaders who recently obtained their LPC certification. Despite their demanding schedules, they still saw the value and took the time to obtain this industry-leading credential.
Interview and Interrogation Training: Have You Evolved—Rationalization
Rationalizing and allowing a subject to save face is a very powerful tool. We want to make sure we're doing it the right way. My challenge to you is: have you evolved in the way you deliver and understand the risks and importance of rationalizing with your subjects?