Shrinkage Awareness – Communications with an Edge
In a large organization like JCPenney, new hires are immediately given a tidal wave of information on policies, procedures, scheduling, customer service, and register training as...
Through the Eyes of the Guest – Asset Protection at Gordmans
Successful asset protection and store security programs are never “tone deaf.” This means that the most effective programs are shaped, managed, and refined over time to reflect...
Targeting Return and Other Retail Fraud
Since opening its first store in 1962, Target has set itself apart from other discount retailers by differentiating itself as a design leader with fresh and...
Combating Cargo Loss at the Army & Air Force Exchange Service
Since the first formal post exchanges were established by the War Department in 1895, an exchange system has served side-by-side with U.S. military troops both in...
Transforming LP and Operations at Zale Corporation
As technologies evolve in the world, so often do the ways that organizations do business. When George Slicho, senior vice president at Zale Corporation, decided...
Profit Protection—A U.K. Spin on Loss Prevention
EDITOR’S NOTE: Ian Carter is head of profit protection for B&Q plc, the number-one home improvement and garden center retailer in Europe and the third largest in the...
Six Steps to a Successful Loss Prevention Program, Part 4
EDITOR’S NOTE: This is the fourth in a series of articles discussing a strategic approach to formulating a targeted loss prevention program. The first part appeared...
Better Security. Better Safety. Papa Johns.
EDITORS NOTE: David Rydeen iscurrently the national director ofsafety and security for Papa JohnsInternational. Over the past twelveyears, he has held several positionsin the...
Is Your Corporate Culture Creating Dishonest Employees?
Does the exhilaration of catching employees who steal from your company still give you that butterfly feeling in your stomach? Is it because you just got rid...
Benchmarking Your Performance on Shrinkage
The session took place on the second day of the conference and used an established technology that enabled individual delegates to “answer” questions in real time put...