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Managing Disruptive Behaviors in Retail in Response to COVID-19
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Coffee Giant Providing Free Coffee; Gift Cards to Front-Line Responders
With the pandemic surging across the country, Starbucks Corp. is recognizing the efforts of front-line responders.
The coffee giant announced that it will offer a...
How to Ask Someone in Public to Put on a Mask While Avoiding Conflict
A man in northern Virginia (wearing an inflatable Trump tube) was charged with simple assault last week after purposely coughing in the faces of...
Police Officer Shops for Groceries for Alleged Shoplifter
When a Calgary police officer responded to a call about a Safeway shoplifter, bystanders expected an arrest, not grocery shopping.
A Twitter account that shares...
Zenitel Launches TCIV+ Video Intercom That Empowers the Security Team
Zenitel, a supplier of intelligent critical communication solutions, recently introduced the TCIV+ (Turbine Compact Intercom Video) station.
Speak as Well as You Think: Business Communication Strategies
What we say, how we say it, and what we’re doing when we say it combine to create great messages—or messages that are forgotten...
Making Judgments Only on Behavioral Cues Or Actions
Professional LP practitioners never profile appearance; we use evidence-informed observation to detect a possible crime in progress.
Suspects Threaten Officer with COVID-19 Infection During Shoplifting Arrest
Three women from were arrested in connection with a shoplifting at Target in the Nassau Park Shopping Center on July 8. In addition, two...
The Robin Hood Dilemma of Retail
The same trusted employees who work overtime during this global pandemic to serve retail customers are becoming “social bandits” like Robin Hood.
Using Video Technology for Conducting Remote Interviews
In part one of this series, we discussed the increased need in today’s restrictive climate for investigators to conduct remote interviews. Now, we want to dive into technology that is becoming increasingly more popular for remote workers—the use of video conferencing platforms to communicate.