Managing McDonald’s Security and Company Safety Programs

As the world’s largest chain of hamburger fast food, McDonald’s has roughly 36,000 restaurants globally. In the United States, 14,000 of those restaurants serve more than 25 million people per day. As the senior director of safety and security for the US operations of McDonald’s USA, Rob Holm is one of the key players in supporting the company safety programs for both the company-owned and franchise-owned restaurants. In the July-August 2016 issue of LP Magazine, Executive Editor Jim Lee talks with Holm about his current position and the past career experiences that shaped him into the accomplished leader he is today.

Holm’s organization is responsible for a variety of functions across the company. The team uses a two-pronged approach to handle any issues that arises, according to Holm. From the article:

“For any issue, we have a two-pronged approach—proactive and reactive. From a proactive standpoint, it’s all about education, training, and awareness. Sustaining the security and protection of our employees and customers is the number one goal, so we focus on educating our managers on safety practices, crime prevention, and food and inventory standards. We want our training programs to be there to minimize any issues we can before they happen.

Then the other prong is reacting to situations that may arise, whether a crime, accident, or a situation that could impact our customers. We get a lot of attention. It’s one of the wonderful things that come with being one of the most recognized brands in the world. But a lot of the focus on us is just a simple result of being deep in the community.”

Check out “From Corporate Security to Restaurant Loss Prevention” to read the full article and learn more about McDonald’s approach to security and its company safety program. You can also visit the Table of Contents for the July-August 2016 issue or register for a free subscription to the magazine.

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