Scream If You Want to Go Faster

The Roller-coaster World of Profit Protection at Europe's Largest Entertainment Company

Article Excerpt

There is an old joke about Madame Tussauds where the curator advises visitors to keep moving through the world-leading waxworks attraction because the staff is busy stocktaking. Although apocryphal, there is a grain of truth in the retelling.

As with all Merlin Entertainments venues, a profit protection team has to carry…

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