Sears Holdings Corporation has announced that Johnny Custer, LPC, CFI will be joining their Asset & Profit Protection team as Director of Analytics. Johnny is a career Asset Protection / Loss Prevention leader with more than 20 years experience – serving as both a solutions provider and a practitioner. He is recognized throughout the industry as a specialist with a “holistic” approach to asset protection and profit management. Johnny has worked heavily with retail data for more than a decade; developing and working with algorithms that touch all areas of the retail business enterprise. Johnny has managed and directed teams using this holistic approach and had tremendous success in the reduction of shrink and margin erosion across multiple retail platforms.
Prior to joining SHC, Johnny served as a consultant to several C-suite executive teams, most recently as Vice President, Solutions Research & Marketing at SysRepublic Inc. He has worked in the field for several major retailers including: CVS/Caremark, K-mart/Super-K, and Value City Department Stores. He is widely published and has appeared in a number of mainstream and industry media outlets, including: Loss Prevention Magazine, Security Director News, Fox News, The New York Daily News, and on NBC’s “The Today Show” among others. Johnny proudly carries the Certified Forensic Interviewer (CFI), and Loss Prevention Qualified (LPQ) & Certified (LPC) designations.