Interview and Interrogation Training: Truthful Denials

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI discussing requests during the interview.

If your job involves interviewing, it is possible that a situation will arize where you will mistakenly confront a truthful subject and that will clearly result in a denial. So truthful people will say, “I didn’t do it.” But guilty people will also say that they didn’t do it. So how do we know if it is a truthful denial?

Typically, truthful denial responses are quick and spontaneous. They’ll use direct and realistic words such as “I didn’t steal,” or “I didn’t embezzle.” Usually these type of denials increase in frequency and intensity over time. The body language and posture should match the delivery. The truthful know what they’re saying is true, and they don’t want to consider rationalizations other than for you to hear that they didn’t do it.

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Make sure that you pay attention to what’s going on, and remember that our goal is to identify the truth—and sometimes it’s truthful individuals that we need to recognize that might have been caught up in a situation where the evidence, or the way that the evidence was interpreted, was incorrect.

Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit or for additional information.


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