This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI, looking at the types of soft accusation questions used in a loss prevention interview. [Check out the video for “Assumptive Questions, Part I.”]
Interviewers do not want these questions to be too specific in nature as to give up the evidence in the interview room and limiting your admissions as part of development. Nor do the interviewers want to be so broad as to confuse the subject at crucial time in the interview.
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A good interviewer has six soft accusation questions at the ready for a loss prevention interview. They are not too specific, and they are not too broad. The six questions are categorized in three different areas: first time, last time and most at one time.
Every loss prevention investigator should strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in law enforcement, loss prevention, security, asset protection, human resources, auditors, or anyone looking to obtain the truth.
This post was originally published in 2016 and was updated January 29, 2018.