Loss prevention executives may want to review these steps for a retail store safety checklist to see if any actions that other companies have found helpful might prevent their next injury—and perhaps a million-dollar jury award.
When the threat is not immediate, we can take our time to verify the information. For the dozens of news sources that covered the Momo challenge, if only one of them had taken a few minutes to fact check the threat, the hoax would not have become as widespread.
Today in many organizations, the loss prevention function assists human resources in investigating allegations of sexual misconduct, bullying, and hostile workplace situations. These types of cases are very different from investigations of dishonest associates.
A few years ago, Alisha Bromfield, a Home Depot employee, was strangled and killed by her supervisor while the two were traveling to a wedding together.
Many crisis events are, by their nature, impossible to predict. However, the impact they have on retailers can be dramatically curtailed if the organization is prepared.
f our leadership demonstrates their belief in and commitment to a formal company safety policy, that commitment will cascade throughout the organization.
Among television business announcers doing stock market play-by-play, tit-for-tat tariffs and the "slowing Chinese economy" are frequent causes of shrill alerts and fretful dissection.
In the court case that followed a robbery carried out by a sixteen-year-old in 2015, where a female lone worker was threatened with a hammer, police commented, "It was a terrifying experience for the member of staff, who was the only person in the store at the time, and she has not worked since."
According to research, workers whose education includes scenario-based instruction score better on retention exams, have a more positive attitude toward training material, and think arguments used in training are more persuasive.
Common flashpoints for retail conflict and violence include confronting suspected thieves, refusing sales, and dealing with antisocial behavior. Nothing new here, but the prevalence of each appears to be increasing.