The Importance of De-escalation Training at American Eagle
At American Eagle, we found our employees were looking for a way to engage with upset or agitated customers and coworkers professionally.
Fake Vaccination Cards Spread as Delta Variant Ramps Up
As the Delta variant of the coronavirus continues to sweep the nation, thousands of counterfeit COVID-19 vaccine cards have started to flood the country.
Preventing Violence in Employee Terminations
The odds are nearly 50 percent that workplace violence incidents are related to layoffs, demotions, or other negative work-related events.
Even After 9/11, the Parade Must Go On
John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Lessons from September 11th: Protecting Assets, Associates, and Customers
Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
7th Annual National Security Officer Appreciation Week
Security officers deserve our respect and gratitude for the role they play in protecting employees and customers often 365 days a year.
6 Ways Retailers Can Address Safety Issues Before an Employee OSHA Complaint
The Biden administration likely will enforce an OSHA rule that prohibits employers from retaliating against employees for reporting safety issues.
7-Eleven Upgrades Crisis Communication to Better Alert Store Associates
When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
Workplace Violence Retail Policies and Training
According to the Centers for Disease Control and Prevention (CDC), retail is one of the highest-risk jobs for workplace violence.
A Tiered Approach to Storefront Protection: Maximizing Results, Minimizing Costs
A hardened, layered approach to security repels would-be looters, mitigates loss from storms, and prevents costly business disruption.
