At American Eagle, we found our employees were looking for a way to engage with upset or agitated customers and coworkers professionally.
As the Delta variant of the coronavirus continues to sweep the nation, thousands of counterfeit COVID-19 vaccine cards have started to flood the country.
The odds are nearly 50 percent that workplace violence incidents are related to layoffs, demotions, or other negative work-related events.
John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
Security officers deserve our respect and gratitude for the role they play in protecting employees and customers often 365 days a year.
The Biden administration likely will enforce an OSHA rule that prohibits employers from retaliating against employees for reporting safety issues.
When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
According to the Centers for Disease Control and Prevention (CDC), retail is one of the highest-risk jobs for workplace violence.
A hardened, layered approach to security repels would-be looters, mitigates loss from storms, and prevents costly business disruption.