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Retail Store Safety

American Eagle

The Importance of De-escalation Training at American Eagle

At American Eagle, we found our employees were looking for a way to engage with upset or agitated customers and coworkers professionally.
Fake COVID vaccination card

Fake Vaccination Cards Spread as Delta Variant Ramps Up

As the Delta variant of the coronavirus continues to sweep the nation, thousands of counterfeit COVID-19 vaccine cards have started to flood the country.
disgruntled employee

Preventing Violence in Employee Terminations

The odds are nearly 50 percent that workplace violence incidents are related to layoffs, demotions, or other negative work-related events.
Macy's Herald Square

Even After 9/11, the Parade Must Go On

John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Saks Fifth Avenue NYC

Lessons from September 11th: Protecting Assets, Associates, and Customers

Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
mall security officer

7th Annual National Security Officer Appreciation Week

Security officers deserve our respect and gratitude for the role they play in protecting employees and customers often 365 days a year.

6 Ways Retailers Can Address Safety Issues Before an Employee OSHA Complaint

The Biden administration likely will enforce an OSHA rule that prohibits employers from retaliating against employees for reporting safety issues.
7-Eleven crisis communication

7-Eleven Upgrades Crisis Communication to Better Alert Store Associates

When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
workplace violence in retail

Workplace Violence Retail Policies and Training

According to the Centers for Disease Control and Prevention (CDC), retail is one of the highest-risk jobs for workplace violence.
NGS defend your glass

A Tiered Approach to Storefront Protection: Maximizing Results, Minimizing Costs

A hardened, layered approach to security repels would-be looters, mitigates loss from storms, and prevents costly business disruption.
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