Retail Risk & Crisis Management

Retail Security and the Industry’s Labor Challenge Go Hand-in-hand

Recent disturbing incidents of store violence underscore the pressing need for society to do more to protect retail associates from harm at work.
broken glass

LPM SURVEY: Storefront Security and Emergency Response

Break-ins and break-in attempts are always a concern for retailers. Please complete our survey to share your thoughts and perspectives.
Crisis management tabletop exercise

An Exercise in Crisis Response | Ep. 61

In this podcast, hear a panel of experts take part in an interactive crisis tabletop discussion reviewing a series of emergency scenarios.
Crisis management tabletop exercise

ON-DEMAND: An Exercise in Crisis Response

Our panel of experts take part in an interactive tabletop exercise of crisis scenarios including severe weather, civil unrest, active threat, and a “wild card” event.

Protecting Lone Workers Now and In the Future

The economic slowdown created by the pandemic forced retail chains to change their business models, which included cutting back on staff.
disgruntled employee

Preventing Violence in Employee Terminations

The odds are nearly 50 percent that workplace violence incidents are related to layoffs, demotions, or other negative work-related events.
Macy's Herald Square

Even After 9/11, the Parade Must Go On

John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Saks Fifth Avenue NYC

Lessons from September 11th: Protecting Assets, Associates, and Customers

Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
Fireman at site of twin towers

Retail’s Response to September 11

In the weeks after 9/11, LP executives have examined, reevaluated, and implemented policies and procedures for everything from crisis response to travel safety.
7-Eleven crisis communication

7-Eleven Upgrades Crisis Communication to Better Alert Store Associates

When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
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