Even After 9/11, the Parade Must Go On
John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Lessons from September 11th: Protecting Assets, Associates, and Customers
Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
Retail’s Response to September 11
In the weeks after 9/11, LP executives have examined, reevaluated, and implemented policies and procedures for everything from crisis response to travel safety.
7-Eleven Upgrades Crisis Communication to Better Alert Store Associates
When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
As Risk Velocity Increases, Risk Intelligence is Vital to Meet Duty of Care
Between BLM protests, right-wing demonstrations, and rallies related to COVID, risk intelligence in retail has grown significantly.
Learn How to Track and Mitigate Threats to Your Retail Locations
This whitepaper will help you develop risk assessment and response procedures that account for all of your stores.
Managing Disruptive Behaviors in Retail in Response to COVID-19
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Asset Protection Teams Have Important but Finite Window to Demonstrate Value
Yum! Brands Chief Security Officer Steven Antoine calls on peers to seize opportunity pandemic crisis provides.
Protests and Property Protection: Strategies for Today’s Systemic Threat of Social Unrest
As the image spread of George Floyd going lifeless under the knee of a Minneapolis police officer, LP professionals could see where this was heading.
Leadership in a Pandemic: 5 Principles to Follow
Now is the time for bold, compassionate leadership. Employees and customers are looking to corporate as well as team leaders to lead.