Retail Risk & Crisis Management

John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.

Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.

In the weeks after 9/11, LP executives have examined, reevaluated, and implemented policies and procedures for everything from crisis response to travel safety.

When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.

Between BLM protests, right-wing demonstrations, and rallies related to COVID, risk intelligence in retail has grown significantly.

This whitepaper will help you develop risk assessment and response procedures that account for all of your stores.

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.

Yum! Brands Chief Security Officer Steven Antoine calls on peers to seize opportunity pandemic crisis provides.

As the image spread of George Floyd going lifeless under the knee of a Minneapolis police officer, LP professionals could see where this was heading.

Now is the time for bold, compassionate leadership. Employees and customers are looking to corporate as well as team leaders to lead.