Retail Risk & Crisis Management

The economic slowdown created by the pandemic forced retail chains to change their business models, which included cutting back on staff.

Our panel of experts take part in an interactive tabletop exercise of crisis scenarios including severe weather, civil unrest, active threat, and a “wild card” event.

The odds are nearly 50 percent that workplace violence incidents are related to layoffs, demotions, or other negative work-related events.

John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.

Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.

In the weeks after 9/11, LP executives have examined, reevaluated, and implemented policies and procedures for everything from crisis response to travel safety.

When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.

Between BLM protests, right-wing demonstrations, and rallies related to COVID, risk intelligence in retail has grown significantly.

This whitepaper will help you develop risk assessment and response procedures that account for all of your stores.

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.