This article summarizes the COVID-19 China’s “new retail” strategies, generational commerce transformation trends, and the latest global and regional retail sales forecasts post the pandemic, as well as uses Nike's response as an example of the positive actions taken by retailers during the health crisis.
Local directives are creating mass confusion and inconsistent guidelines across communities, forcing retailers to shift valuable resources and time away from existing efforts to safeguard employees and customers.
Lowe’s is helping community members hit hardest by COVID-19 through a $25 million philanthropic investment of product, funds, and collaboration to meet the needs...
7-Eleven has donated 1 million masks to FEMA to aid the medical community who are tirelessly battling the coronavirus pandemic.
Download this infographic to send to your team to help them be more productive while working remotely for the foreseeable future.
What do an airplane without passengers, a hotel without guests, and a store without shoppers have in common? They are all in big trouble without...
In an LPM webinar Friday, retail executive Todd Hooper offered a first-hand account of how the response has unfolded in Spain, along with suggestions for improving the US response. This post summarizes the discussion and provides links to the recorded webinar and podcast.
In response to the continuing spread of the COVID-19 outbreak, RILA has cancelled their 2020 Retail Asset Protection Conference scheduled for May 3–6 in Grapevine, Texas. Given the current state of emergency, “It is simply impossible for us to hold the conference as scheduled” they said. Here is the full text of their announcement.
The AP team’s community outreach effort began in 2010 when a manager suggested helping a local family in need instead of staff exchanging gifts. It now includes fundraising efforts during the year—the Christmas in July car wash is the big one—so they can make a substantial difference in a family’s life come the holidays.
Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.