Retail Industry

The Many Ways Customer Service Impacts Retail Revenues

Focused, friendly, and attentive salespeople that have the ability to successfully interact with customers drive business excellence from every possible perspective, making quality customer service an integral component of any successful loss prevention program. This is a shared goal that will have a direct bearing on sales, shrink, and overall business profitability.

A Culture of Tradition and Change: Loss Prevention in Japan

Japan has always had a reputation for its fascinating, distinctive traditions. As an island nation with a long history of isolation, many aspects of the culture are immersed in a rich history and deep traditions dating back thousands of years. On the other hand, it is a country that continuously pushes new trends. The same is true for retail security.
teamwork concept

How to Set Up a New Team for Success from Day One

In the startup-infused culture of workplaces today, it is likely for managers to find themselves responsible for new teams that have never worked together. The members will likely have a variety of backgrounds. No matter, the goal is the same: to get everyone working together as effectively as possible, as soon as possible. Here’s how.

What Lenders Can Learn from Sears and Walmart

The divergence of digitization in commercial lending is comparable to the retail wars of the past three decades. Consider the different paths of Sears and Walmart.
Sandy Kennedy RILA president

Closing Thoughts from Sandy Kennedy

Sandy Kennedy, president and CEO of the Retail Industry Leaders Association (RILA), retired effective December 31, 2019. During her seventeen-year tenure, the industry has changed dramatically. Kennedy shared her thoughts with LP Magazine on the retail industry, RILA as it stands today, and the asset protection profession.
retail store closing

Closing of Some Brick-and-Mortar Retailers Part of Natural Evolution

The national news has been filled with stories about the demise of brick-and-mortar retailers, but such closures are part of a natural evolution of...
RILA public policy agenda

Retailers Outline 2020 Public Policy Priorities

RILA released its 2020 Retail Public Policy Agenda outlining its focus on securing efficient supply chains, promoting competition and innovation, growing retail workforce, enhancing the customer experience, and ensuring safe and affordable products.
Zebra SmartSight system

4 Retail Trends Seen at the NRF 2020: Retail’s Big Show

They don’t call it the Big Show for nothing. There were over 40,000 people in attendance from all over the world to talk retail, technology, strategy, and the future at the National Retail Federation (NRF) Big Show hosted in New York City January 12–14. Here are four of the biggest trends that will impact retailers in 2020.

Entrepreneurs’ Search for Justice Saves Lives, Protects Communities

Twenty-six years ago, unthinkable tragedy befell a Louisville, Kentucky, family. Out of the ashes, a technological solution was developed to address the root cause of this tragedy. From this solution grew Appriss, a company that has impacted millions of American lives through its mission of providing “Knowledge for Good.”

Using Video-Enabled Insights for Retail Profitability in 2020

It’s safe to say that 2020 will be a pivotal year for the retail industry. As more consumers turn to e-commerce giants like Amazon for their shopping needs, many traditional brick-and-mortar retailers are feeling the pinch. Video surveillance is one tool that can help turn the tide.

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Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

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Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

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Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

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Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.