Retail Fraud

Today, illegitimate credit card chargebacks, known as “friendly fraud," cost sellers a staggering $125 billion per year.

Two-thirds of US shoppers and 44 percent of British shoppers have filed chargebacks in the past 12 months, and many have filed multiple chargebacks—part of a global trend.

A new study from Juniper Research has found that cumulative merchant losses to online payment fraud globally between 2023 and 2027 will exceed $343 billion.

From shipping expenses to processing fees, there is a complex set of costs that have a crucial impact on your bottom line.

Reports to fraud, compliance, and ethics hotlines tell the story of a workforce increasingly willing to voice complaints, less worried about the pandemic, and increasingly intolerant of discrimination and harassment.

Game-changing regulation may be coming, but for now at least—with willing and naïve customers—it’s a real good time to be a maker of fake goods.

Incisiv and Newmine have launched the Retail Returns Prevention Playbook, which addresses retail’s urgent need to minimize returns to improve top-line growth and customer satisfaction.

Finding and following trails of money as it flows through legal and illegal channels is critical to identify the network, build the case, and ultimately dismantle the ORC operation.

Every year, merchants experience a sudden influx of chargebacks. From the beginning of January and almost into April, companies will get the ‘holiday hangover’ in which dispute volumes can rise by as much as 40 percent.

Retailers will probably lose $130 billion from CNP fraud between 2018 and 2023, according to a 2019 market forecast study by Juniper Research on online payment fraud.