While the total rate of returns was in line with recent years, online returns more than doubled in 2020 from 2019.
A core principle in e-commerce security is that more fraud always accompanies more transactions, increasing retailers' risk.
Professional refunders take friendly fraud to a new level as they manipulate retailers into giving a full refund, replacement, or both.
Walgreens, CVS Health, Ulta Beauty, and Philips have joined the Buy Safe America Coalition to combat ORC and the sale of counterfeit goods.
The lack of self-checkout oversight by employees creates significant risk of mistakes or even fraud, especially transactional fraud.
From adapting to the new normal to taking on digital transformation, learn how retailers have learned the way to gear up for Q4 and beyond.
The 2020 LexisNexis study compares fraud rates, impacts, and challenges related to fraud detection and prevention year-over-year and during COVID-19.
Flexible returns policies are no longer the exception, but the rule. However, these policies are also becoming a bigger target for abuse - costing...
Hackers are now using the frenzy around the coronavirus COVID-19 pandemic to put malware on computers to steal personal or business information. With more and more employees working from home without the protection of corporate cyber security measures, it will likely get worse quickly.
Loss prevention is a moving target. Every time a new retail strategy is put in place, such as buy online, pick up in store (BOPIS), it’s up to loss prevention professionals to devise countermeasures to combat the new theft opportunities that arise. Best Buy, Acme Markets, and Wegmans loss prevention executives give their recommendations.