3 Critical Tips for Identifying and Resolving Loyalty Fraud
Retailers have become very generous with their loyalty perks—sometimes so generous that customers and employees may abuse the system.
The “Real” Problem: Knockoffs Are Cheap but Exact a Heavy Price
Game-changing regulation may be coming, but for now at least—with willing and naïve customers—it’s a real good time to be a maker of fake goods.
The INFORM Consumers Act Introduced by Six Bi-Partisan Senators
The legislation will modernize consumer protection laws and require online marketplaces to collect and verify basic business information from sellers.
E-commerce Grows and Risk Follows. What to Look for in 2021
A core principle in e-commerce security is that more fraud always accompanies more transactions, increasing retailers' risk.
$428 Billion in Merchandise Returned in 2020
While the total rate of returns was in line with recent years, online returns more than doubled in 2020 from 2019.
Already Growing, Friendly Fraud Could Worsen from Professional Refunders
Professional refunders take friendly fraud to a new level as they manipulate retailers into giving a full refund, replacement, or both.
Leading Personal Care and Beauty Brands Join Coalition to Prevent Fraudulent Sales
Walgreens, CVS Health, Ulta Beauty, and Philips have joined the Buy Safe America Coalition to combat ORC and the sale of counterfeit goods.
Using Data to Identify and Stop Self-Checkout Fraud
The lack of self-checkout oversight by employees creates significant risk of mistakes or even fraud, especially transactional fraud.
WEBINAR – Next in Commerce: Back to School
From adapting to the new normal to taking on digital transformation, learn how retailers have learned the way to gear up for Q4 and beyond.
True Cost of Fraud Study Finds 7.3% Increase for US Retailers
The 2020 LexisNexis study compares fraud rates, impacts, and challenges related to fraud detection and prevention year-over-year and during COVID-19.