Retailers have become very generous with their loyalty perks—sometimes so generous that customers and employees may abuse the system.
Game-changing regulation may be coming, but for now at least—with willing and naïve customers—it’s a real good time to be a maker of fake goods.
The legislation will modernize consumer protection laws and require online marketplaces to collect and verify basic business information from sellers.
A core principle in e-commerce security is that more fraud always accompanies more transactions, increasing retailers' risk.
While the total rate of returns was in line with recent years, online returns more than doubled in 2020 from 2019.
Professional refunders take friendly fraud to a new level as they manipulate retailers into giving a full refund, replacement, or both.
Walgreens, CVS Health, Ulta Beauty, and Philips have joined the Buy Safe America Coalition to combat ORC and the sale of counterfeit goods.
The lack of self-checkout oversight by employees creates significant risk of mistakes or even fraud, especially transactional fraud.
From adapting to the new normal to taking on digital transformation, learn how retailers have learned the way to gear up for Q4 and beyond.
The 2020 LexisNexis study compares fraud rates, impacts, and challenges related to fraud detection and prevention year-over-year and during COVID-19.